CRAFTING DIGITAL GOODS SINCE — Y:2019
SARAH
ANDREW
I'm Sarah Andrew, a UX expert who's been creating easy-to-use, inclusive and impactful digital interfaces for half a decade.
SCROLL
As an enthusiastic UX researcher and designer, I excel at creating immersive, user-friendly, and aesthetically remarkable digital interfaces. With a solid understanding of Human-Computer Interaction, mixed-methods research, and accessibility design, I flourish when rigorous research methodology seamlessly blends with innovative design solutions – when evidence meets creativity.
My work involves conducting comprehensive user studies, analyzing behavioral patterns, and translating research insights into impactful design solutions. I maintain a strong dedication towards inclusive design and accessibility, ensuring that technology benefits all users, particularly individuals with disabilities. Through qualitative interviews, quantitative analysis, and evidence-based design, my goal is to craft experiences that are both scientifically grounded and human-centered.
Mixed-Methods Research
Qualitative interviews, thematic analysis, statistical testing, and experimental design
95%
User Interviews & Studies
Semi-structured interviews, accessibility testing, and participant recruitment
88%
Data Analysis & Insights
Statistical analysis, thematic coding, and evidence-based design recommendations
92%
Freelance UX Designer
Chatlabs
2024 — Present
Redesigning the backend for LVMH's camping management system using AI, improving efficiency and usability.
Conducting user research to identify pain points and optimize workflows to implement AI-driven enhancements.
Creating wireframes, prototypes, and design solutions that align with user needs and business goals.
UX Designer Intern
Chatlabs
2024
Collaborated with design leadership and cross-functional teams to define features and refine end-to-end design solutions for luxury client platforms.
Designed wireframes, prototypes, and visual assets while crafting experiences within existing visual systems and standards.
Conducted iterative design sessions, soliciting feedback and refining concepts to ensure the highest quality implementation.
UX Researcher
Rochester Institute of Technology
2020 — Present
Leading the National Science Foundation Accessible Design Research Project, focusing on inclusive and user-centered design.
Conducting research on accessible security, assistive technology, and web accessibility to drive UX innovation.
Collaborating with interdisciplinary teams to analyze user needs, prototype solutions, and present findings at top HCI conferences.
UX Designer Intern
Idealoft Studios
2019 — 2020
Designed high-fidelity prototypes and interaction flows for FinTech applications, focusing on usability and visual design standards.
Collaborated with stakeholders to conceptualize and implement intuitive design solutions for complex user tasks.
Contributed to developing design systems and style guides, improving team consistency and collaboration.
Ph.D. Computing and Information Science
Rochester Institute of Technology
2021 — Present
Gained advanced research skills, a user-centered mindset, and the ability to bridge accessibility and innovation to create more inclusive experiences.
B.C.A Bachelor of Computer Applications
Christ University
2016 — 2019
Gained a technical foundation and understanding of the intersection of design and technology, which is essential for creating seamless and functional user experiences.
M.S. Human-Computer Interaction (HCI)
Rochester Institute of Technology
2019 — 2021
Gained a strong foundation in UX principles, research methodologies, and design thinking to create user-centered and accessible experiences.
RESEARCH
Authentication Challenges in Customer Service Settings Experienced by Deaf and Hard of Hearing People
2023
CHI
Looking to start a project or you need consultation? Feel free to contact me.